#1

I have encountered a bug with the Help Center.

To replicate this bug:

  1. File a case in the Help Center

  2. Reply to the auto-generated email from support@twitter.com: “To help us get going, please reply to this message from the email address you used to file this support request. This will confirm you have access to it. If you respond from a different email account, your message will not be seen by our team.”

  3. Wait for a generic misinterpreted non-human response stating “You can file the new reports here: https://support.twitter.com/forms.” or Once you’ve refiled your case, our team will begin their review and be in touch with more information. This case will be closed and any additional responses will not be reviewed.

Expected behavior: to receive actual cognitive human assistance with my case.

Actual behavior: Broken algorithmic responses that misinterpret my questions followed by immediate case closure. Twitter assumes the case is solved without asking the requester if the case is solved.

Severity: 0, users have no other option.
Likelihood: 1, possibly unknown users effected, doubt it affects well-known public figures.
Class: 0, availability of “help” is minimal non-existent.
Priority: immedia… … …yesterday!

I have experienced this bug at least 25 times. Please rectify. I highly doubt this is a feature.

#2

CASE IN POINT
I submitted a case requiring human help. Here is the generic misinterpreted non-human response I received.

Screen Shot 2022-12-30 at 11.42.00 PM
Screen Shot 2022-12-30 at 11.42.00 PM905×726 76.4 KB

#3

Bug is still present. Do not tell me to use the Help Center. I’ve exhausted all public facing options to contact Twitter. Someone in here has to know of an alternative way.

#4

Hi,
This forum is for API developers, where developers help each other on API issues. Please do not spam this forum with client app or support issues. As you have been told several months ago, this is not the right forum for these kind of complaints.

Thank you for understanding.

1 Like
#5