Hi all,
I’ve got a use case I’m considering implementing, and it gave rise to a question about the Automation Rules.
In the rules, messaging users via DM is prohibited unless they have expressed a “clear intent” to be messaged on the Twitter platform, which makes a lot of use cases of the ‘notify me when some event happens’ type applications impossible to implement.
However, we are - as I understand it - allowed to request email addresses from users, and provided a privacy policy and TOS are defined for the application, we are then free to perform this same case with user email addresses - just not DMs. What’s the reasoning behind this? It seems very strange to say that an app is allowed to email users without said “clear intent”, but not to DM.
For my purposes, I intend to make an application where users can sign up to a notification list, for artists they follow who are opening commissions, such that it automatically notifies them when any such artist opens their commissions. It would be a lot more convenient and easy to do this via DM, but as it stands, this isn’t possible within the automation rules without users both signing in and directly messaging the artists in question. Not only does it add an extra step for users, it initiates an unnecessary conversation and would flood an artist’s inbox.
As such, while I understand the reason for this policy, I don’t understand why it’s applied to one form of communication but not another. It’d make sense if access to email addresses was not possible, but at the moment it just seems like apps doing this would use email as a loophole of sorts.
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