Audience Upload Failure

[silverpop_ea]

Hi guys.

I’m currently running through a series of test cases regarding manual uploads:
Manual upload ,unhashed: Processes for about 12 hours, shows about 5k recipients
Automatic upload, hashed: Process for 100+ hours, shows “too small”.
Manual upload, hashed: Process for about 24 hours, shows “too small”.

At this point (unless there is a bug with uploading hashed recipients) I’m suspecting a problem with our hashing algorithm - however Twitter validates the uploaded file as having correctly hashed email addresses upon manual upload.

This is our sanitization/hashing code:

$normalized_email = strtolower(trim($email, " \t\r\n\0\x0B."));
$hashed_email = hash("sha256",$normalized_email);

Here are a selection of results from this process (I’m not comfortable posting the source emails, but I can provide them via direct message/email, or the whole file):

2fb7cae99d9d278e2b1912b2d0dcef4a5ab633ae9993745998274712df21727a
3063106bb6ef2fd81fc820bb70abc2a5aacaa3739b02460b20fe973fb67d66f5
1534d5235e7b29c210cdb32818ab6ed530bd47001bf7dc42838ebf70dc02e81e
2b396e706eb638537656ec3a14662c0c9a22cb8adb2463ec804cc4aea9b8b83a
7b3dbd5f610dfd08d775ac0e09b85c25c70b11aa0dc5708d62e7330c47b27235

Is there part of the hashing process I’m missing here? I’m totally at a loss as to how to continue working through this issue. I’m not seeing errors or anything now.

[majoritasdev]

Hi @silverpop_ea! I use the same hashing algorithm, so I can confirm that that’s ok.
Are you using the v0 or v1 of the Ads API?
Please know that there are problems with the audience processing in Twitter, as I have seen from the other topics in this category.

[silverpop_ea]

We’re currently running v0, although I’m hoiping to run a test with v1 today or tomorrow.

I am aware that others have having several issues with audiences - I’m actually just posting since my direct contact at twitter instructed me that I could only have someone look at my issue by making a new post about my issue on here.

I’m certainly worried now though, since my manual uploads are showing “too small” as well.

[jillblaz]

Hello again @silverpop_ea,

There is a bug causing some audience uploads to fail and/or errantly report as “too small.” The bug is with the Tailored Audience product - so you may see it in both the API and with direct uploads.

This is a high-priority issue that our team is actively working on. I’ve linked this thread to the bug so the team is aware of your case. When there is an update, I’ll share it here. Thanks.

[silverpop_ea]

Thank you very much - I greatly appreciate it!

Best,
R. Hunter Harris

[jillblaz]

@silverpop_ea yw - can you confirm which handle/ads account you are uploading these lists to?

[lkamitakahara]

Hi,

I’m having problems with TA lists uploaded to the following ads accounts:
qfdi69
d7jen

These are for time sensitive campaigns targeting a conference that’s happening now and I wonder when this issue will be fixed?

[silverpop_ea]

Our ad account is ID 18ce53z8vuo

Thanks!

[jillblaz]

Thanks @silverpop_ea.

Hi @lkamitakahara - I don’t know when the bug will be resolved, the team is actively working on it.