Audience size too small - source data looks good

[philldawson]

HI we have a customer using our Twitter api connection to send CRM data to TA’s, the audineces have been stuck processing for a week, the response we get back in api is:

Response: {“request”:{“params”:{“tailored_audience_id”:“2nghx”,“account_id”:“18ce54q9v0c”}},“data”:{“targetable”:false,“name”:“PP OCP Dice Colbert Twitter Adapt”,“targetable_types”:[“CRM”,“EXCLUDED_CRM”],“audience_type”:“CRM”,“permission_level”:“READ_WRITE”,“is_owner”:true,“id”:“2nghx”,“reasons_not_targetable”:[“TOO_SMALL”],“list_type”:“EMAIL”,“created_at”:“1970-01-18T17:20:46Z”,“updated_at”:“2018-07-10T22:43:38Z”,“partner_source”:“OTHER”,“deleted”:false,“audience_size”:null}}

I’ve checked the source data which contains 55K+ emails and looks like valid data which I would normally expect to get a match on. The same customer has received good matches on smaller data sets.

What they haven’t done is use this account id before (18ce54q9v0c)

Can you check if their is a permissions issue or something stopping us receiving a match for this audience?

Thanks

Phill

[imit8me]

Hey @philldawson

We do occasionally experience issues wherein Audiences stay stuck in the PROCESSING state. Can you try re-uploading these audiences and let us know if there’s still issues with this Audience?

Thanks!

[philldawson]

Hi @imit8me Thanks for getting back to me, we have asked them to retry.

In the meantime we have further examples. This one for a high profile big ad spend customer, we’re sending 7m+ emails but receiving the TOO_SMALL response. Can you check this one:

createdDate: “2018-07-27T06:14:08”
AccountID:“18ce54c10wx”
AudienceID:“2nx8a”

This is pretty urgent, I would appreciate a quick response, thanks.