Asynchronous analytics showing abnormally large data (eg. url_clicks etc2) on 9/9/2017

async
analytics
twitterads

#1

We have problem for below jobid created on 9/9/2017.

906506772533399553
906506777814061056
906506852724350977
906506717139271680
906506774001397760
906506774714441728
906506809451712512
906506853437329408

We believed the related joburl generated is as shown per below, but I believed the file is deleted after 48 hours.

We believed the data generated by the jobids shown is questionable and having the gzip file available will validate/invalidate our understanding.

  1. We need help to provide the gzip file of said file,
  2. We need any clarification if there is any issue going on 9/9 in particular regarding asynchronous analytics endpoint

#2

Hi,

We would recommend not to share the job result files directly here especially because they expire anyway.

It would be great if you can provide the repro steps with twurl or at least which account ID, campaign ID and parameters were used to request the data for even one of the problematic jobs. We have some tips for what information we usually look for here: https://developer.twitter.com/en/docs/ads/general/guides/partner-inbounds

If you are able to check whether the same abnormal data appears in the Ads.twitter.com UI that would also speed things up a bit.

Issues with async analytics would not affect the data itself, and any data you see output should generally match up with what is shown in ads.twitter.com. For issues that are global to ads.twitter.com and Ads API, generally we recommend to request help via the Ads UI as support will go through operations team channel that helps support our global advertisers campaign-level problems (in other words, not an issue specific to Ads API).

Thanks,

John


#3

Hi,

The requested information is below. Unfortunately we cant check if the abnormal data appears in the UI.


twurl -H ads-api.twitter.com “/2/stats/jobs/accounts/18ce54f8mm9” -d “entity=CAMPAIGN&entity_ids=9898y,9g2k3,9g4jm,9g4e1,9bkom,9c1x0,9bpbv,9bj9n,988ii,98xnx&start_time=2017-08-01T04:00:00Z&end_time=2017-10-30T04:00:00Z&granularity=TOTAL&metric_groups=ENGAGEMENT,BILLING&placement=ALL_ON_TWITTER”

{  
  "request":{  
    "params":{  
      "start_time":"2017-08-01T04:00:00Z",
      "entity_ids":[  
        "9898y",
        "9g2k3",
        "9g4jm",
        "9g4e1",
        "9bkom",
        "9c1x0",
        "9bpbv",
        "9bj9n",
        "988ii",
        "98xnx"
      ],
      "end_time":"2017-10-30T04:00:00Z",
      "placement":"ALL_ON_TWITTER",
      "granularity":"TOTAL",
      "entity":"CAMPAIGN",
      "metric_groups":[  
        "ENGAGEMENT",
        "BILLING"
      ]
    }
  },
  "data":{  
    "start_time":"2017-08-01T04:00:00Z",
    "segmentation_type":null,
    "url":null,
    "id_str":"928792131514314753",
    "entity_ids":[  
      "9898y",
      "9g2k3",
      "9g4jm",
      "9g4e1",
      "9bkom",
      "9c1x0",
      "9bpbv",
      "9bj9n",
      "988ii",
      "98xnx"
    ],
    "end_time":"2017-10-30T04:00:00Z",
    "country":null,
    "placement":"ALL_ON_TWITTER",
    "id":928792131514314753,
    "expires_at":null,
    "account_id":"18ce54f8mm9",
    "status":"PROCESSING",
    "granularity":"TOTAL",
    "entity":"CAMPAIGN",
    "created_at":"2017-11-10T01:11:14Z",
    "platform":null,
    "updated_at":"2017-11-10T01:11:14Z",
    "metric_groups":[  
      "ENGAGEMENT",
      "BILLING"
    ]
  }
}

twurl -H ads-api.twitter.com “/1/stats/jobs/accounts/18ce54f8mm9?job_id=928792131514314753&count=1&cursor=928792131514314753”

{  
  "request":{  
    "params":{  
      "count":1,
      "cursor":"928792131514314753"
    }
  },
  "data_type":"job",
  "next_cursor":"928791981756739589",
  "data":[  
    {  
      "start_time":"2017-08-01T04:00:00Z",
      "segmentation_type":null,
      "url":"https:\/\/ton.twimg.com\/advertiser-api-async-analytics\/u2yTv1ZpbtMok22HwBFtqq4wMftQ8D3w_q1oo2lTjxWUl-tuNsdYJF5b8wKXtu_WA9FBsQQUVIp2HQkVjGBwjI8AYpWE46u1sYCHmWqoW3zhfn17fXTlWRRw5AxVHqoa.json.gz",
      "id_str":"928792131514314753",
      "entity_ids":[  
        "9898y",
        "9g2k3",
        "9g4jm",
        "9g4e1",
        "9bkom",
        "9c1x0",
        "9bpbv",
        "9bj9n",
        "988ii",
        "98xnx"
      ],
      "end_time":"2017-10-30T04:00:00Z",
      "country":null,
      "placement":"ALL_ON_TWITTER",
      "id":928792131514314753,
      "expires_at":"2017-11-12T01:11:18Z",
      "account_id":"18ce54f8mm9",
      "status":"SUCCESS",
      "granularity":"TOTAL",
      "entity":"CAMPAIGN",
      "created_at":"2017-11-10T01:11:14Z",
      "platform":null,
      "updated_at":"2017-11-10T01:11:18Z",
      "metric_groups":[  
        "ENGAGEMENT",
        "BILLING"
      ]
    }
  ]
}