Thanks for your reply LeBraat. Imagine you were a software engineer who wanted to do the things right and provide a robust platform for customers to trust you. Then imagine you were successful at selling your solution to the biggest companies in your region. You spent 5-6 years of 10+ engineers to develop your product that integrates with Twitter to do manual customer service on the great platform named Twitter.
Now imagine twitter blocks your app and now your customers, who had hundreds of paid employees replying on twitter, have hundred of employees doing nothing and the brand can not keep up the high quality customer service they had been providing. You can imagine how bad this will be for your business, even when you spent hours reading all the policies and terms and made sure you complied.
My point is why can’t Twitter tell me what is wrong so that I fix it? Why treat us like thieves or hackers or spammers from the start? I am pretty sure this type of things might be caused by crappy AI systems trying to detect spam. Facebook had this same issue with us and after hurting our business badly they apologized and whitelisted us… but see, the money we lose for this mistakes is gone. How frustrating this is… we are changing our business strategies as a result of this ofenses from companies like Twitter and Facebook.
This is Twitter’s email - if you think this is helping me solve any problem, good for you. Please come and work in our company, we will pay doble.
" Hello,
Thanks for reaching out. Your app has been restricted or suspended due to one or more violations of our Developer Agreement and Policy, Automation Rules, Display Requirements and/or Twitter Rules. Common reasons for this happening include:
- Users reporting content posted through your app as spam (Tweets, RTs, favs, DMs, etc.)
- Abusive use of automations, like auto-following/unfollowing
- Suspicious API usage, such as repeatedly hitting rate limits
- Display violations regarding how you must show Tweets
This list is not exhaustive, so review our policy documentation to ensure that your app and your app’s users are following all of our rules.
Please respond to this email if you need further clarification, but note that we will only consider a request to lift this restriction after you provide us with the following information:
- App ID and consumer key
- Link to and instructions on how to log into your app to review it for compliance
- A list of specific changes that you have made to resolve policy non-compliance
We will not respond to requests to lift restrictions that do not include this information.
Regards,
Twitter Platform Operations"
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