#1

Hi,

I was wondering if anyone could please assist with an app being blocked due to unsolicited mentions. Unfortunately the support route seems to be automated responses that keep just going in circles.
The application uses the accounts api webhook which means tweets only come in when someone actually @mentions the brand. We then only reply to those tweets which means that they adhere to the following rules:

  • The conversation is initiated by a twitter user
  • Replies are only in response to a twitter user expecting a response
  • We do not initiate conversations
  • Replies are unique on a per case basis

I am concerned that the support route will only unblock the application if we say we agree to stop however it seems we are being incorrectly flagged.

It would be great to receive an actual human response and reaching out to someone as logging a ticket at Platform has not been fruitful. Providing login details and instructions still causes the same support loop through the link provided above.

Has anyone experienced the above?

Any feedback would be greatly appreciated.

#2

The API Policy support form is the correct approach here, as that is the only way you’ll be able to have someone review an individual app ID. If the application has been flagged for unsolicited mentions then those were detected by the antispam system. If your application does follow the pattern you’re describing then that should be OK - however, bulk and unsolicited mentions are not allowed.

You might also want to consider the option of building a similar system but using Direct Messages rather than public Tweets.

#3

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