Action_not_allowed

[shyamsmallaya]

While creating a job request for a tweet using Ads API, I get a response as below :
“errors”: [ { “code”: “ACTION_NOT_ALLOWED”, “message”: “Permissions Set(ACCOUNT_ADMIN, AD_MANAGER, AD_VIEWER) are required for entity OrganicTweet.” }

Account Id - 18ce54lcssl

Please let me know what needs to be done. This has been occurring since past 8-10 days.

[carmenjyuen]

Hi @shyamsmallaya, this probably means you are trying to pull stats on an organic tweet that the account doesn’t have access to. Please have the owner of that tweet add your account as a ACCOUNT_ADMIN, AD_MANAGER, or AD_VIEWER.

Best,
Carmen

[shyamsmallaya]

@carmenjyuen The twitter account owner has granted “Account_Administrator” role via studio.twitter.com. I guess this was working previously and had stopped since past 10 days ?

[carmenjyuen]

Hi @shyamsmallaya - the account owner needs to grant via https://ads.twitter.com/account_management/[account_id]/account_users. It is under “Edit access to account” on the top right drop down under account name.

Best,
Carmen

[shyamsmallaya]

Hi @carmenjyuen,
The twitter account owner has granted “Studio Account Administrator” role and still we are getting the same error. Can you please check if we are missing anything here ? Please note that this had been working before 10 days or so.

[carmenjyuen]

Hi @shyamsmallaya,

Unsure why it would of worked 10 days ago - there might of been a change in the Ads side permissions. The Studio account admin won’t work since the Ads API is checking for the Ads account permissions. Please try the instructions I shared before on granting Ads access and see if that works.

Best,
Carmen

[shyamsmallaya]

https://ads.twitter.com/account_management/[account_id]/account_users

@carmenjyuen The options on clicking https://ads.twitter.com/account_management/[account_id]/account_users
for me are -
Studio Account Administrator
Studio Contributor
Studio Publisher
Studio Analyst

Can you please let me know how or where can I find the other ads roles ?

[imit8me]

Closing due to duplicate thread