Account


#1

Hi. We’re inside the #Promote challenge, yet, as of, we are unable to fully access the platform, for which there is no reply from the page it redirects. Any idea in what could be causing this issue? Somehow it relates to PGP for which I don’t really know a thing.

My best regards.


#2

Hi @VictorLopez,

Can you elaborate? Do you have access to the Ads API already?

If you have applied for Ads API Access, can you let me know what Company name or App ID you applied with?
Thanks,
Carmen


#3

Hi.

Yes, access to the Ads API is successful.

The company name is Greentwip and the App ID is 12113407

My best regards.


#4

Hi @VictorLopez,

Can you explain what you mean by this: [quote=“VictorLopez, post:1, topic:71350”]
we are unable to fully access the platform
[/quote]

It looks like you’ve been talking to your advisor already for #Promote. Hopefully some clarity around your issue will point us in the right direction!

Thanks,
Carmen


#5

Ah, yes, that is clearly something better, I was just a bit unsure.


#6

Hi Victor,

Please let us know if there are any open issues here and we are happy to help.

Thanks!

Evan