On 4th January, an account I look after on behalf of my employer went down. To gain access all we needed to do was receive the code via a call made from Twitter. The problem being no code ever comes through. Every month on or around the 4th of each month, the account I manage become suspended/locked. Not a massive issue, as we activate them again through a text or call. However this time rather than a text, the call option is shown but the call never comes through.
I submitted tickets through the help section explaining this and today received an email from Twitter explaining saying the account had become unlocked, the email looked like this:
So I went to Twitter to check, logged in and was redirected to the page saying I still needed to verify with a call. Clicked to call and nothing happens. Still. Again. This is so frustrating. I have the username, email address and password (which I can change through a text/sms delivery) but we need the account back live so we can potentially change the number to my main mobile now (I have 6 accounts on there at present). The account has been live over 7 years, we don’t want or feel we should have to create a knew one. For something so trivial it should be sorted in seconds not weeks and months.
I fully expect the replies to say we can’t help and to go through Twitter support, but Twitter support seems just to be automated instead of a real human reviewing cases. It really shouldn’t be this hard.
I’m posting here in the hope that something happens soon. Details are: account 0186924294 [ref:00DA0000000K0A8.5004w000024Lrt2:ref]
Can we please change the number or have the account back live so we can change this.
Thank you and stay safe,
Dennis
Thanks for getting in touch with us about this matter. Unfortunately, this is not the proper channel for these types of requests, and you already have a ticket pending with Twitter support.
For more information, please check out our page on suspended accounts. In that article, you will see some links that might be helpful for you here.
Since we can’t provide any additional support here, I will mark this topic as off-topic and close this topic.
