#1

Hey,
Our customer can’t delete his account from twitter since this request return account not found:
/accounts/:account-id/app_event_tags.
However, when trying to get all the account for app id we still be able to see the relevant account, can you please help ?

1 Like
#2

Hello,

Thanks for reaching out. Can I verify that you are trying to delete a specific app_event_tag instead of the entire Twitter handle?

Could you also share the API request made as well as the response received for us to troubleshoot the issue further?

#3

Hey @jaredtcy , We (Appsflyer) are having the same issue as above. our client can’t delete an account (account_id=18ce53zg3vc) because of this issue as it “was not found” but it’s returned as active when getting all the accounts

#4

Hello,

Could you also share the API request made as well as the response received for us to troubleshoot the issue further?

#5

(note: i messed around with the URLs, in order to post)

  • This works for us: https;ads-api,twitter,com\11\accounts?account_ids=18ce53zg3vc
  • This returns an error “NOT_FOUND”: https;ads-api,twitter,com\11\accounts\18ce53zg3vc

But as the ticket says, we are trying delete app_event_tags, but twitter ads api returns “account not found”
twurl -H "https;\\ads-api,twitter,com" -X GET "\ 11 \accounts\18ce53zg3vc\app_event_tags"
Returns:
{"errors":[{"code":"NOT_FOUND","message":"Account 18ce53zg3vc was not found"}],"request":{"params":{}}}

#6

Looking through the error messages for the request in the last post (made in the last 24 hours), it seems the request was made by a user that does not have access to the Ads account. Using the credentials of that user show they do not have access to any Ads Accounts and the error message is correct.

Taking a look at older error messages seems to return a few different errors: The requested resource could not be found and This request is not properly authenticated. Some of these errors are because a separate user is making requests that does not have access to the Ads Account.

I’ve taken a closer look at the Ads Account and can see that all app event tags have been deleted from the account. It seems that the two main issues here are 1) making API requests with users that do not have access to the Ads Account and 2) trying to delete app event tags that have already been deleted.

If you continue having trouble, please provide the API request/response for the Authenticated User Access endpoint and additional requests that are failing.